ChatCall Privacy Policy

Introduction

Welcome to ChatCall (“we,” “our,” or “us”), operated by GlobalChatCall (the developer of ChatCall). We are committed to protecting your privacy and maintaining transparency regarding how we collect, use, and safeguard your information.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights you have regarding your data. By accessing or using the app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide and improve our services, we collect the following information during account creation and app usage:

Email Address

Collected for account registration, authentication, and communication purposes.

Username

Users must create a unique username during registration. The username identifies users within the app and enables communication features such as chat and voice calls. Usernames are securely stored in our servers and database until the account is deleted.

Profile and Cover Photo

Users may optionally upload a profile or cover photo. To enable this feature, the app may request permission to access the device's photo gallery or camera. With the user's permission, the camera may be used to capture a new photo, or the gallery may be used to select an existing image. These photos are used solely for displaying the user's profile within the app and are not used for any other purpose.

Age Information

Collected to verify that users are 18 years of age or older, in compliance with our age restriction policy.

We do not collect phone numbers, contact lists, or additional personal identifiers beyond what is stated in this policy.

2. User Communication Features

Chat

Users may exchange private messages with other users. Messages are displayed within the app and are not permanently stored. Once a conversation exceeds 100 message lines, older messages are automatically removed. Messages are never publicly displayed.

Voice Calls

Users may initiate voice calls using usernames without revealing phone numbers. Voice calls are not recorded, stored, or monitored by our systems.

3. Analytics and Technical Data

To ensure service reliability, security, and performance, we may collect certain technical and usage-related information through trusted third-party providers.

• Device type and model
• Operating system version
• App version
• IP address
• Network type
• Call duration and connection quality metrics
• Message delivery status
• Crash reports and performance diagnostics

This information is used only for improving performance, troubleshooting issues, and maintaining service security.

We do not monitor message content or record voice communications.

4. How We Use Your Information

• Create, manage, and secure user accounts
• Verify user age and enforce our 18+ policy
• Provide chat and voice call functionality
• Process in-app purchases
• Improve app performance, reliability, and security
• Respond to user inquiries and support requests

We do not sell, trade, or rent user data.

5. Data Sharing and Third-Party Services

We use trusted third-party providers for authentication, messaging, voice communication, analytics, and secure data storage.

These providers process information only as necessary to deliver their services and must maintain strict privacy and security standards.

We may disclose information if required by law or in response to valid legal requests.

6. In-App Purchases

VIP Membership

Users may purchase VIP status using real currency through Google Play. VIP status provides enhanced benefits and is non-transferable. Voice calling functionality requires VIP status.

Virtual Coins

Users may obtain virtual coins through:

• Purchasing coins through Google Play billing
• Earning coins through in-app features such as spin wheel

Virtual coins have no real-world monetary value and are used only inside the app.

Virtual Items

Users may use virtual coins to purchase digital items or gift them to other users.

Payment Processing

All transactions are securely processed by Google Play. We do not collect or store payment card information.

7. Data Security and Retention

We implement industry-standard security measures including encryption and access controls to protect user data.

Chat messages are not permanently stored. Only the most recent messages are shown, and older messages beyond 100 lines are automatically removed.

Account information is retained only while the account remains active. Users may delete their account at any time through the in-app deletion feature.

8. Age Restriction

ChatCall is intended strictly for individuals who are 18 years of age or older.

Individuals under 18 are prohibited from creating accounts or using the app.

9. International Data Transfers

Your information may be processed and stored on secure servers outside your country depending on service provider infrastructure.

We take appropriate measures to ensure such transfers comply with applicable data protection laws.

10. User Safety and Control

• Blocking other users
• Reporting inappropriate behavior

All reports are reviewed by our moderation team. Violations may result in warnings, temporary suspension, or permanent account termination.

11. Legal Compliance

We comply with applicable privacy and data protection laws. Where required by law, we may disclose information to authorities.

12. Updates to This Privacy Policy

We may update this policy from time to time. The updated version will be published with a revised effective date.

Continued use of the app after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, contact us:

Email: globalchatcall@gmail.com

We aim to respond to all inquiries in a timely manner.